Terms of Purchase

Last Updated: September 2, 2026

These Terms of Purchase govern purchases of products and services made through xoravelyza.com, operated by xoravelyza.

By visiting our website, submitting an order, or completing a purchase, you agree to these Terms of Purchase together with our Privacy Policy, Return Policy, Shipping Policy, and any other terms, notices, or policies made available through our website.

Please review these Terms carefully before completing an order.

1. Eligibility and Lawful Purchasing

By placing an order with xoravelyza, you confirm that you are at least 18 years old, have the legal capacity to enter into a binding agreement, and are legally permitted to use our website and services.

You agree to use xoravelyza.com only for lawful purposes and to comply with applicable laws, regulations, and restrictions.

Customers are responsible for confirming that products ordered from xoravelyza may legally be:

  • Purchased
  • Imported
  • Possessed
  • Delivered
  • Used

in the applicable country, state, province, territory, or local jurisdiction.

Any local restrictions or requirements that apply to a purchased product remain the responsibility of the customer.

2. Personal Information and Privacy

Information submitted to xoravelyza through our website, checkout, email, telephone, customer-service channels, or other communications will be handled according to our Privacy Policy.

Such information may be used to:

  • Process purchases
  • Verify payments
  • Arrange shipping
  • Provide order support
  • Handle approved returns or refunds
  • Operate and improve our online store

xoravelyza may update its Privacy Policy from time to time.

Any revised version will be published on our website. Where permitted by applicable law, continued use of our website or services after an updated Privacy Policy is posted indicates acknowledgment of the revised practices.

3. Order Submission and Acceptance

Submitting an order through xoravelyza.com does not automatically mean that the order has been accepted or guaranteed for fulfillment.

Where permitted by applicable law, xoravelyza may refuse, suspend, decline, or cancel an order.

This may occur for reasons including:

  • An item becoming unavailable
  • Product inventory being exhausted
  • Incorrect pricing
  • Inaccurate product information
  • Suspected fraudulent activity
  • Unauthorized transactions
  • Incomplete verification details
  • Payment failure or transaction issues
  • Technical problems
  • Fulfillment limitations
  • Operational circumstances preventing completion of the order

If an order is canceled before payment has been successfully collected, you will not be charged.

If payment has already been received and the order is later canceled by xoravelyza, the applicable amount will be refunded.

4. Corrections to Website Information

xoravelyza may correct mistakes or update information displayed on the website when necessary and where permitted by law.

This may include changes to:

  • Prices
  • Product descriptions
  • Product specifications
  • Promotional offers
  • Discount information
  • Availability
  • Product details
  • Website content
  • Other purchase-related information

Corrections may be made after an order has been submitted where legally permitted.

If an error materially affects an existing order, the matter will be handled according to applicable law and the relevant xoravelyza policies.

5. Product Descriptions, Images, and Specifications

We make reasonable efforts to present pet products and related information as accurately as possible.

Product pages may include:

  • Product photographs
  • Descriptions
  • Features
  • Measurements
  • Sizes
  • Specifications
  • Colors
  • Prices
  • Variants
  • Recommended use
  • Other relevant purchase information

However, website content may occasionally contain:

  • Errors
  • Omissions
  • Outdated details
  • Minor visual differences
  • Manufacturing variations

Product appearance may also differ because of:

  • Screen settings
  • Device display differences
  • Color calibration
  • Photography lighting
  • Production batches
  • Manufacturing tolerances

For these reasons, xoravelyza cannot guarantee that every image, specification, description, color, price, or other product detail will always be completely accurate, current, or error-free.

If a product you receive differs materially from the information shown at the time of purchase, any available remedy will be handled under our applicable Return Policy.

6. Quick View, Quick Add, and Similar Features

xoravelyza.com may provide shopping functions such as:

  • Quick View
  • Quick Add
  • Product previews
  • Similar accelerated shopping tools

These features are provided for convenience and may display only part of the information available on the full product page.

Before completing a purchase, customers should review the complete product listing for information such as:

  • Product features
  • Size or dimensions
  • Specifications
  • Variants
  • Current price
  • Product description
  • Compatibility or suitability
  • Other relevant details

Customers are responsible for reviewing enough information to make an informed purchase decision.

7. Pricing and Promotions

xoravelyza makes reasonable efforts to display accurate prices and promotional information.

However, occasional pricing or promotional errors may occur.

If a product is displayed at an incorrect price, xoravelyza may, where permitted by law:

  • Correct the price
  • Decline the order
  • Cancel the affected order

This may apply even if an order confirmation has already been issued.

If payment was already received for an order canceled because of a pricing error, the applicable amount will be refunded.

We may also correct errors involving:

  • Retail prices
  • Reference prices
  • Original prices
  • Discount percentages
  • Promotional pricing
  • Promotion terms
  • Offer conditions

Corrections may be made when an error is identified, subject to applicable law.

8. Inventory and Product Availability

Availability displayed on xoravelyza.com is provided for general informational purposes.

An item shown as available when you place an order is not guaranteed to remain in stock when fulfillment begins.

Inventory can change due to:

  • Customer demand
  • Warehouse updates
  • Supplier availability
  • Stock adjustments
  • Fulfillment activity
  • Operational circumstances

If a purchased item becomes unavailable, xoravelyza may remove or cancel that item and notify you using the contact information associated with your order.

Where applicable, payment collected for the unavailable item will be refunded.

9. Shipping and Delivery Estimates

Any processing, shipping, or arrival timeframe displayed on xoravelyza.com is an estimate and should not be treated as a guaranteed delivery date.

Actual delivery may be affected by factors such as:

  • Product inventory
  • Warehouse availability
  • Shipping carrier delays
  • Weather
  • Customs clearance
  • Delivery destination
  • Local transportation conditions
  • Holidays
  • Other events outside our reasonable control

Please refer to our Shipping Policy for additional information about processing, tracking, international delivery, and shipment conditions.

10. Product-Specific Considerations

Depending on the type of pet product, manufacturer, supplier, and shipping destination, items purchased through xoravelyza may:

  • Be provided without a manufacturer warranty
  • Have limited manufacturer support
  • Have no manufacturer support in certain countries or regions
  • Arrive without instructions in the customer's local language
  • Use packaging or labeling different from locally sold products
  • Follow different technical or regulatory standards
  • Require additional accessories
  • Require compatibility checks
  • Require adapters or converters where relevant

Customers are responsible for reviewing available product information before purchase and determining whether a product is appropriate for their intended use.

Where relevant, customers should verify:

  • Product size
  • Pet size compatibility
  • Intended pet type
  • Electrical requirements
  • Local regulations
  • Import restrictions
  • Product-specific legal requirements
  • Other compatibility considerations

before purchasing.

11. Pet Product Suitability

Customers are responsible for selecting products suitable for their individual pet.

Before purchasing, we recommend reviewing relevant information such as:

  • Recommended pet size
  • Product dimensions
  • Intended use
  • Weight recommendations
  • Material information
  • Supervision requirements
  • Product instructions

Pets differ in size, behavior, chewing habits, activity level, and individual needs. A product that is appropriate for one pet may not be appropriate for another.

Customers should supervise pets where appropriate and discontinue use of any product that becomes damaged or appears unsuitable for their pet.

12. Taxes, Duties, and Import Fees

International shipments may be subject to charges imposed by governments, customs authorities, carriers, or other agencies in the destination country.

These charges may include:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Handling charges
  • Customs-processing charges
  • Other government-imposed fees

Unless specifically stated otherwise during checkout, these amounts are not included in the product price or shipping charge paid to xoravelyza.

Customers are responsible for any applicable import duties, taxes, customs fees, or similar assessments.

If you need information about potential import charges before ordering, we recommend contacting the customs authority in your destination country.

13. Reviewing Your Order Before Checkout

Before submitting an order, customers should carefully review:

  • Product selection
  • Pet size or product size
  • Color
  • Variant
  • Quantity
  • Product options
  • Shipping address
  • Billing details
  • Email address
  • Telephone number
  • Final order total

You are responsible for ensuring that information submitted during checkout is complete and accurate.

Once an order enters processing or fulfillment, changes may no longer be possible.

14. Changes to These Terms

xoravelyza may update these Terms of Purchase when reasonably necessary.

Changes may reflect updates involving:

  • Business operations
  • Website functionality
  • Product offerings
  • Purchasing procedures
  • Fulfillment processes
  • Legal requirements
  • Regulatory requirements
  • Other relevant business circumstances

Any revised Terms will be published on xoravelyza.com, and the Last Updated date may be changed accordingly.

Where permitted by applicable law, continued use of our website or services after revised Terms are published indicates acceptance of the updated Terms.

15. Contact Us

If you have questions about a purchase, product, order, or these Terms of Purchase, please contact us using the information below.

Brand:
xoravelyza

Website:
xoravelyza.com

Email:
support@xoravelyza.com

Phone:
+1 (484) 309-8234

Operating Company:
Bong Hong Kong Limited

Business Address:
11/F UNIT B
WINBASE CENTRE
208 QUEEN'S ROAD CENTRAL
SHEUNG WAN
HONG KONG

For questions concerning an existing purchase, please include your Order Number and the email address used during checkout whenever possible so our customer support team can identify your order more efficiently.