Privacy Policy

Last Updated: September 2, 2026

At xoravelyza, we respect the privacy of our customers and website visitors and understand the importance of handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit xoravelyza.com, purchase pet products, contact our support team, subscribe to marketing communications, or otherwise interact with our website and services. It also describes how that information may be used, protected, and disclosed.

By accessing our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect certain information to operate our online store, fulfill purchases, provide customer assistance, maintain website functionality, and improve the overall shopping experience.

Information You Provide to Us

We may receive personal information directly from you when you:

  • Place an order
  • Create a customer account
  • Subscribe to emails or promotional communications
  • Contact our customer service team
  • Complete forms or submit information through our website

Depending on your interaction with xoravelyza, this information may include:

  • Name
  • Email address
  • Telephone number
  • Shipping address
  • Billing address
  • Payment-related information
  • Purchase and order details
  • Other information you voluntarily provide

We generally use this information to complete transactions and provide the services you request.

Information Collected Automatically

When you browse xoravelyza.com, certain technical and usage-related information may be collected automatically.

This may include:

  • IP address
  • Browser information
  • Device type
  • Operating system
  • Pages viewed
  • Website interaction data
  • Cookie identifiers
  • Other technical information collected through cookies or similar technologies

More information about these technologies is provided in the Cookies section below.

2. How We Use Your Information

Personal information collected through xoravelyza may be used for reasonable business and operational purposes.

Processing and Fulfilling Orders

We may use your information to:

  • Process payments
  • Confirm orders
  • Prepare purchases for shipment
  • Arrange delivery
  • Send purchase confirmations
  • Provide shipping and tracking information
  • Respond to order-related questions

Improving the Customer Experience

We may also use information to:

  • Improve website functionality
  • Understand how customers interact with our store
  • Improve our pet products and services
  • Personalize parts of the shopping experience
  • Make navigation and purchasing more convenient

Customer Communications

Your contact information may be used to:

  • Respond to customer-service requests
  • Send service-related notices
  • Provide information about existing purchases
  • Send promotional communications when you have opted in
  • Share product releases, special offers, or store updates where permitted

Security and Fraud Prevention

We may process certain account, transaction, and technical information to help:

  • Detect suspicious activity
  • Prevent fraudulent transactions
  • Identify unauthorized use
  • Protect customers and transactions
  • Maintain the security and integrity of our website

3. Information Security

xoravelyza uses reasonable administrative and technical measures intended to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Secure Data Transmission

Where applicable, sensitive payment-related information transmitted through our website is protected through Secure Socket Layer (SSL) technology or comparable encryption methods.

Payments may also be processed through secure third-party payment service providers.

Limited Access to Personal Data

Personal information is maintained within secured systems and access is generally limited to authorized individuals who need the information to perform legitimate business responsibilities.

Those individuals are expected to maintain appropriate confidentiality.

Payment Card Information

xoravelyza does not retain complete credit card or debit card numbers on our own servers after a transaction has been completed.

Payment details are generally handled directly by the applicable payment gateway or financial service provider.

Although we take reasonable security precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

4. Third-Party Service Providers, Advertising, and Analytics

xoravelyza does not sell, rent, or trade Personally Identifiable Information to unrelated third parties for their independent use.

However, we may share limited information with trusted service providers that assist us with activities such as:

  • Operating our website
  • Processing transactions
  • Providing business services
  • Measuring website performance
  • Supporting advertising activities
  • Delivering other services necessary to operate our store

These providers are expected to handle information in accordance with applicable confidentiality and data-protection obligations.

Advertising and Analytics Partners

Certain advertising and analytics partners may use technologies including:

  • Cookies
  • Tracking pixels
  • Analytics tools
  • Similar digital identifiers

These technologies may be used to measure advertising performance, understand website activity, evaluate marketing campaigns, and provide advertising that may be more relevant to users.

Such partners may collect information about online activity over time.

Partners may include:

Meta (Facebook / Instagram)
Information collected by Meta is governed by Meta's applicable privacy policies.

Google
Google's collection and use of information is governed by Google's applicable privacy policies.

AppLovin (Axon)
Information processed through AppLovin is governed by its applicable privacy documentation.

Information collected directly by these third parties is subject to their own terms and privacy practices rather than this Privacy Policy.

Users may be able to manage targeted advertising through platform preference controls, browser settings, or other available advertising tools.

5. Cookies and Similar Technologies

xoravelyza.com uses cookies and related technologies.

Cookies are small data files stored on your computer, mobile device, tablet, or other browser-enabled device. They help support website functionality and make online shopping more convenient.

Necessary Cookies

Certain cookies are required for essential functions such as:

  • Shopping-cart functionality
  • Checkout
  • Website security
  • Basic navigation
  • Order processing

Disabling essential cookies may prevent portions of the website from working correctly.

Performance and Analytics Cookies

Analytics technologies may help us understand:

  • How visitors navigate our website
  • Which pages are frequently viewed
  • How website features perform
  • Where the shopping experience may be improved

Advertising and Marketing Cookies

Marketing cookies may be used by xoravelyza or applicable advertising partners, including platforms such as Meta and AppLovin, to:

  • Measure advertising results
  • Evaluate campaign performance
  • Deliver advertising that may be more relevant to users

Shopify may also place or use cookies as part of operating Shopify-powered online stores.

You may generally control or disable cookies through your browser settings.

Please note that blocking certain cookies may limit website functionality or affect your shopping experience.

6. Links to External Websites

xoravelyza.com may occasionally contain links to websites, applications, platforms, or services operated by third parties.

These third-party services maintain their own:

  • Privacy policies
  • Terms and conditions
  • Security practices
  • Data-handling procedures

xoravelyza does not control these independent services and is not responsible for their content, security, privacy practices, or business operations.

We recommend reviewing the privacy terms of any third-party service before providing personal information.

7. California Online Privacy Protection Act — CalOPPA

Where applicable, xoravelyza seeks to follow relevant requirements under the California Online Privacy Protection Act (CalOPPA).

Consistent with these practices:

  • Visitors may browse our website anonymously where technically supported
  • A link to this Privacy Policy is made available through our website
  • Material updates to this Privacy Policy will be published on this page
  • Customers may contact us to request corrections or updates to their personal information

Do Not Track Signals

Where supported, xoravelyza honors browser-based Do Not Track (DNT) signals.

When an applicable DNT setting is enabled, we do not intentionally use tracking, advertising, or cookie technologies in a manner inconsistent with that browser preference.

The behavior of browsers, advertising networks, and third-party technologies may vary.

8. Children's Privacy — COPPA

xoravelyza does not knowingly collect personal information directly from children under 13 years of age.

Our online store and pet products are intended for general adult consumers and are not specifically directed toward children under 13.

If you believe that a child under 13 has provided personal information to us, please contact:

support@xoravelyza.com

We will review the request and take reasonable steps to remove the relevant information where appropriate.

9. Fair Information Practices and Data Breach Notice

We recognize the importance of notifying affected individuals when required following a qualifying data-security incident.

If a data breach occurs and notification is required, we intend to:

  • Notify affected users by email within 7 business days
  • Post an appropriate notice on our website within 7 business days

The exact response may vary depending on the circumstances of the incident and applicable legal requirements.

10. CAN-SPAM Act Compliance

We may collect and use customer email addresses for purposes such as:

  • Processing purchases
  • Sending order confirmations
  • Providing shipment updates
  • Sending customer-service communications
  • Responding to questions
  • Delivering promotional communications when a user has chosen to receive them

For commercial email communications, xoravelyza aims to follow applicable CAN-SPAM requirements.

Our practices include:

  • Avoiding knowingly deceptive sender information
  • Avoiding misleading subject lines
  • Clearly identifying applicable marketing communications
  • Monitoring third-party email providers where appropriate
  • Providing an accessible method for unsubscribing from promotional emails

You may stop receiving promotional emails at any time by selecting the unsubscribe option included in the applicable communication.

Please note that necessary transactional emails relating to an existing purchase, delivery, account, or customer-service matter may still be sent.

11. Updates to This Privacy Policy

xoravelyza may revise this Privacy Policy periodically.

Changes may be made to reflect updates involving:

  • Business operations
  • Website functionality
  • Advertising practices
  • Technology
  • Third-party service providers
  • Legal or regulatory requirements

When this Privacy Policy is updated, the revised version will be published on this page and the Last Updated date may also be changed.

We recommend reviewing this Privacy Policy periodically to remain informed about our privacy practices.

12. Contact Information

If you have questions regarding this Privacy Policy, your personal information, cookies, advertising preferences, or another privacy-related matter, please contact us.

Brand:
xoravelyza

Website:
xoravelyza.com

Email:
support@xoravelyza.com

Phone:
+1 (484) 309-8234

Operating Company:
Bong Hong Kong Limited

Business Address:
11/F UNIT B
WINBASE CENTRE
208 QUEEN'S ROAD CENTRAL
SHEUNG WAN
HONG KONG

For privacy requests associated with an existing purchase, please provide enough order or account information for our team to locate the relevant records efficiently.