Shipping Policy

Thank you for choosing xoravelyza.

We want customers to understand what happens after an order is submitted, how long fulfillment may take, how delivery is handled, and what to do if a shipment encounters an issue.

This Shipping Policy explains our processing schedule, estimated transit times, shipping charges, tracking procedures, order adjustments, delivery attempts, delayed or lost parcels, customs obligations, and other shipping-related conditions that apply to purchases made through xoravelyza.com.

1. Preparing Your Order

Once an order has been successfully submitted, it enters our fulfillment process.

Most orders require up to 3 business days before they are ready to leave the fulfillment location.

During this period, we may complete activities such as:

  • Confirming payment
  • Reviewing order information
  • Preparing the selected pet products
  • Packing the shipment
  • Passing the parcel to the assigned logistics provider

Orders placed during a weekend will generally begin processing on the following Monday.

Please remember that the fulfillment period is separate from the delivery timeframe shown below.

2. Standard Shipping Cost and Estimated Transit Time

After fulfillment has been completed and the parcel has been dispatched, standard international delivery usually requires approximately:

10–20 business days

Our regular shipping rate is:

USD $5.99 per order

unless a different rate, free-shipping promotion, or other shipping offer is displayed during checkout.

You will be able to review the applicable delivery charge before completing payment.

Transit times can differ depending on the destination, carrier performance, customs procedures, and local delivery conditions.

3. Delivery Timeframes Are Estimates

We work with shipping providers and fulfillment partners to move orders as efficiently as reasonably possible.

However, international shipments may occasionally require additional time.

Potential causes of delay include:

  • Customs examination
  • Import clearance procedures
  • Carrier service interruptions
  • Transportation network delays
  • Severe weather
  • Public or national holidays
  • Increased holiday or seasonal parcel volume
  • Restrictions affecting local delivery services
  • Other circumstances outside our reasonable control

Any delivery period displayed by xoravelyza should be understood as an estimate rather than a guaranteed delivery date.

4. Following Your Parcel

When your package has been handed over for shipment, we will normally send a shipping notification containing the available tracking number.

You may follow your parcel using the relevant carrier service or through:

17TRACK — www.17track.net

Please allow time for the tracking number to become active.

A tracking reference can sometimes be created before the carrier performs its first physical scan. Because of this, the tracking page may initially show little or no activity.

This does not automatically mean your shipment has not been dispatched.

5. One Order May Arrive in More Than One Parcel

Orders containing multiple pet products may occasionally be separated into different shipments.

This may occur because:

  • Items are held at separate fulfillment centers
  • Different products are supplied from different inventory locations
  • Dividing an order allows available items to begin moving sooner

When an order is split, each shipment may receive its own tracking number.

Separate parcels belonging to the same purchase may therefore arrive on different dates.

6. Correcting an Address or Changing an Order

If you need to modify your delivery information or adjust an order detail, please contact us within 12 hours of placing the order.

Changes may include:

  • Shipping address
  • Recipient information
  • Size
  • Color
  • Quantity
  • Product variation
  • Other order selections

Contact:

support@xoravelyza.com

Please include:

  • Your Order Number
  • The email address used at checkout
  • A clear explanation of what needs to be changed
  • Correct shipping information, where applicable

We will make reasonable efforts to apply the requested update.

However, once the order has moved into processing, fulfillment, packing, or shipment preparation, we cannot guarantee that changes can still be made.

7. Failed Delivery Attempts

If the shipping provider cannot complete delivery, the parcel may be:

  • Held at a nearby post office
  • Redirected to a local collection location
  • Stored temporarily at a carrier facility
  • Made available for another delivery attempt

The carrier may also leave a delivery notice or update the tracking history with further instructions.

If your delivery attempt was unsuccessful, please review the tracking page and contact the applicable local carrier when collection or redelivery arrangements are required.

xoravelyza is not responsible for a parcel that is delayed, returned, or lost because:

  • The customer supplied an incorrect address
  • Delivery information was incomplete
  • The recipient was unavailable
  • The shipment was not collected within the carrier's required holding period

Customers should carefully verify all shipping information before submitting an order.

8. What to Do When Tracking Seems Delayed

If your package appears to be taking longer than expected, please use the following process.

Step 1 — Check the Most Recent Tracking Event

Review the latest information shown by the carrier.

If your package has received a tracking event during the previous 7 days, it is generally still progressing through the transportation network.

It is normal for tracking to pause temporarily while parcels move:

  • Between sorting centers
  • Through customs
  • Between international logistics providers
  • Into the destination country's final-mile network

Step 2 — Contact xoravelyza

If your parcel has shown no tracking movement for more than 7 days, please email:

support@xoravelyza.com

Include:

  • Order Number
  • Order Email

Our customer support team will review the shipping information currently available for your order.

9. Parcels Confirmed Lost in Transit

If the carrier officially confirms that a shipment has been lost while in transit, xoravelyza will arrange a replacement shipment without an additional shipping charge.

A shipment that the carrier records as Delivered is not considered lost in transit.

If tracking shows successful delivery but you cannot find the parcel, we recommend checking:

  • With other household members
  • With nearby neighbors
  • Building reception
  • Property management
  • Mailrooms
  • Parcel lockers
  • Front entrances
  • Side entrances
  • Other secure delivery areas around the property

Our lost-in-transit coverage does not apply to parcels that disappear after the carrier has confirmed successful delivery.

10. Countries We Ship To

xoravelyza provides international shipping to supported destinations worldwide.

In uncommon cases where we are unable to ship to a particular country, territory, or region, we will contact the customer as soon as reasonably possible.

Our pet products may be fulfilled from different locations depending on inventory and operational requirements.

Potential fulfillment locations may include facilities in:

  • United States
  • Canada
  • Australia
  • European Union

Some orders may also be shipped through trusted manufacturers or fulfillment partners.

Using multiple fulfillment locations allows us to maintain broader product availability and support international delivery.

11. Additional International Shipping Terms

Estimated Delivery Dates

All shipping and arrival estimates provided by xoravelyza are approximate.

Exact arrival dates cannot be guaranteed.

We are not responsible for delays caused by events or conditions that are outside our reasonable control.

Customs, Duties and Import Charges

International purchases may be subject to charges imposed by the destination country or local authorities.

Possible charges can include:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Customs handling costs
  • Government assessments
  • Other import-related fees

Unless checkout specifically states otherwise, these charges are not included in the listed product price or the standard shipping fee.

Customers are responsible for paying any customs duties, import taxes, or similar charges imposed on their shipment.

Customer Responsibility for Delivery Information

Customers must provide complete and accurate shipping details when submitting an order.

Please confirm information including:

  • Recipient's full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Telephone number

xoravelyza cannot accept responsibility for parcels that are misdelivered, returned, delayed, or lost because the customer entered incorrect or incomplete delivery information.

Orders Shown as Delivered

When the carrier's official tracking system confirms that a shipment has been successfully Delivered, xoravelyza's responsibility for transportation of that parcel is considered completed.

We cannot provide shipping-loss coverage for:

  • Theft after delivery
  • Packages removed from the delivery location
  • Parcels misplaced after confirmed delivery
  • Other losses occurring after the carrier records delivery as complete

If you cannot locate a shipment marked as delivered, please first contact the carrier and inspect all reasonable delivery locations around your property.

12. Pet Product Shipping Considerations

Because xoravelyza offers different types of pet products, individual items may vary in packaging size, fulfillment source, and shipping method.

Products such as:

  • Pet toys
  • Feeding accessories
  • Grooming tools
  • Harnesses and walking accessories
  • Travel supplies
  • Other pet-care essentials

may occasionally be packed or shipped separately depending on inventory location.

A difference in arrival dates does not necessarily indicate that part of the order has been lost.

Please review all tracking numbers associated with your order before contacting customer support regarding a missing item.

13. Shipping Questions and Customer Assistance

If you have questions about:

  • Order processing
  • Tracking
  • Delivery status
  • Address corrections
  • Shipping delays
  • Split shipments
  • Other delivery-related matters

you can contact our customer service team using the information below.

Brand:
xoravelyza

Website:
xoravelyza.com

Email:
support@xoravelyza.com

Phone:
(484) 309-8234

Operating Company:
Bong Hong Kong Limited

Business Address:
11/F UNIT B, WINBASE CENTRE
208 QUEEN'S ROAD CENTRAL
SHEUNG WAN
HONG KONG

When contacting us about an existing shipment, please include your Order Number and the email address associated with the order whenever possible.

Providing this information allows our team to locate your purchase and review the relevant shipping records more efficiently.

Thank You for Shopping With xoravelyza

We understand that receiving your pet products safely and within a reasonable timeframe is an important part of your shopping experience.

Our goal is to keep shipping information as clear as possible and provide support when questions arise throughout the delivery process.

xoravelyza — Everyday Pet Essentials, Delivered with Care.